IMPORTANT LEGAL NOTICE

This page (together with our Cookies Policy) sets out the terms and conditions (“Website Terms”) on which we, iLUV2EAT Ltd (“we”, “our” or “iLuv2Eat”), provide access to our website https://www.iluv2eat.co.uk (the “Website”) which you order products (the "Products"). Please read these Website Terms carefully before making use of and ordering any products through the Website (our “Service”). By accessing any part of the Website or by using our Service (now or in the future), you accept these Website Terms and that you agree to abide by them. If you do not accept these Website Terms, you should leave the Website immediately, do not access our Website or use our Service.

We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.

Our Privacy Policy and Cookies Policy governs the use of your personal information submitted via the Website.

For the avoidance of doubt, please note that references to “Website” in these Website Terms include any current or future version of our Website https://www.iluv2eat.co.uk whether you access and use through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).

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I. iLUV2EAT TERMS OF SERVICE AND SALE

1. Information About Us

1.1. Company details: iluv2eat.co.uk is operated by iLUV2EAT Ltd, a company registered in England and Wales with registered company number 14690744, whose registered office is at 2nd Floor, 62 High Street, Stony Stratford, Milton Keynes, Buckinghamshire MK11 1AQ.

1.2. VAT number: We will provide the number as soon as iLUV2EAT Ltd is VAT registered.

2. Our Role and Purpose

2.1 Purchase Products: We provide you with a connection to the restaurants we partner with (“Partners") and display them on the Website, allowing you to order Products for delivery or collection (our “Service”).

When you order from a Partner, you are buying the Products from one of our Partners and iLuv2Eat acts as an agent on behalf of that Partner to conclude your Order from our Website and to manage your experience throughout the order process. The legal contract for the supply and purchase of Products is between you and the Partner that you place your Order with. This means it’s our Partners’ responsibility to complete your order, and we simply provide the platform that helps your order reach our Partners and we take payment from you on their behalf.

2.2 Delivery and Pick-up Services: Our Partners provide either or both delivery and pick-up services which are available for you to choose from during the checkout process on the Website. Once you have placed an Order, our Partners will decide whether to accept your Order and provide a delivery time. Delivery of your Products will be arranged by our Partner who brings the Order to you. Our Partners may charge you a delivery fee according to the distance of their delivery area(s) (which we will collect on behalf of the Partner). For Pick-up Orders, you will be required to collect your Products directly from the location of the Partner Restaurant specified on the Website.

3. Your Status

3.1. Capacity and age: By placing an Order through the Website, you warrant that:

3.1.1. You are legally capable of entering into binding contracts with the Partner; and

3.1.2. You are at least 18 years old.

3.2. You acknowledge and agree that if you have a specific allergy or intolerance, you will contact the Partner directly to check that the Product is suitable for you, before placing your order directly with them.

3.3. Age-restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over.

3.3.1. You acknowledge and agree that: it is an offence for any person under the minimum legal age to buy, or attempt to buy certain Age Restricted Items in the UK, or for any person to buy, or attempt to buy certain Age Restricted Items in the UK on behalf of any person who is under the minimum legal age.

3.3.2. If your Order includes any Age Restricted Items, you will be asked to provide proof of your age on collection or delivery of your Order. If you can’t provide proof that you meet the relevant minimum legal age requirement or there’s reason to believe that the Age Restricted Items you ordered were bought on behalf of someone under the minimum legal age, you may be refused collection or delivery of your Order, including such Age Restricted Items.

3.3.3 You may also be refused collection or delivery of Age Restricted Items if you are, or appear to be, drunk, intoxicated or otherwise under the influence.

4. Service Availability

4.1 Each Partner has a prescribed area within which it can accept both delivery and pick-up Orders. Delivery area may change at any time due to factors such as weather, or demand for our Service. This is to ensure that Products reach your door at their best.

4.2 Each Partner decides their operating hours. That means that the availability of our Service, and the range of Partners from which you can order, depends on the Partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, we will notify you that ordering will not be possible.

5. Make an Order

5.1 Compiling your Order: Once you have selected the Products you wish to order into the shopping cart from your chosen Partner and provided you have filled out the other required information on the checkout page, you will be allowed to submit your Order by clicking or selecting the "Place Deliver Order Now", "Place Pickup Order Now" or similar button. You must check all the information that you enter and correct any errors before clicking or selecting this button. You will also be allowed to enter your card details or other digital wallets to pay for your Order when the pay online option is selected.

5.2 Order Confirmation: When you place an Order through our Website, it needs to be accepted by the Partner before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract with the Partner for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Products ordered, related delivery and service charges, and for complying with these Terms, even if you have ordered the Item for someone else. All Products are subject to availability.

5.3 Order Rejection and Missing Response: We encourage all our Partners to accept all Orders and to communicate any rejection promptly, you should see the notice at the end of the ordering process, and we will notify you (generally by email) as soon as reasonably practicable if a Partner rejects your Order. However, Partners can reject Orders and may miss your Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, we will reimburse you for any payment already made using the same method you used to pay for your Order.

5.4 Food Allergy: Partners may use nuts or other allergens in the preparation of certain Products. Increasing numbers of Partners will be displaying dish-by-dish allergens information. Where that information is not available or if you have an allergy and have further questions, please contact the Partner before ordering. iLuv2Eat cannot guarantee that any of the Products sold by our Partners are free of allergens. We’re not responsible for the preparation of Items offered by our Partners, and we can’t guarantee they won’t contain allergens. It’s your responsibility to make our Partners aware of any allergies or food intolerances you may have.

6. Amend and Cancel your Order

6.1 Amending or cancelling your Order before the Partner has started preparing the food or drink: If you have ordered food or drink made to order, you may amend or cancel that order without charge at any time before the Partner has started preparing the food or drink (a "Started Order"). If you wish to amend or cancel an order before it becomes a Started Order, please contact the Partner immediately. Contact details are usually available on the Website. If the Partner confirms the Order was not a Started Order, we will reimburse you for any payment already made using the same method you used to pay for your Order.

6.2 Amending or cancelling your Order when the Partner has started preparing the food or drink: If you wish to cancel any order after it becomes a Started Order or the food and drink are being delivered, you will be charged the full price for the Products, delivery, and related fees. You may attempt to contact the Partner to communicate your requests for amending or cancelling your Order. However, there is no guarantee that the Partner will agree to your requests as they may have already started processing your Order or the food and drink are being delivered.

6.3 If you have ordered an Item that is non-perishable from a Partner, you usually have a legal right to change your mind about your order for any reason within 14 days and receive a refund for the Item, subject to certain exceptions, including if the Item is likely to expire or deteriorate quickly (e.g. ready-to-eat food or flowers) or cannot be returned for hygiene reasons.

6.4 Returns are at your own cost and you have to return the Products to the Partner within 14 days of telling the Partner that you have changed your mind. When sending the Products back to the Partner, you should keep a receipt or other evidence to prove that you have sent the Product and when you sent it. If you do not do this and the Partner does not receive the Products within a reasonable time or at all, we will not refund you for the Products. We will refund you within 14 days of receiving the Products (or receiving evidence that you have sent it to us) by the method you used for payment when ordering the Item. Please note that we will reduce your refund if you have used or damaged the Item.

7. Delivery

7.1 For an ASAP Delivery: When you place an order you will have the choice to place it as an ASAP Delivery, the Partner will tell you an estimated delivery time for your Order after you place the order, but the Partner will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order.

7.2 For a scheduled Delivery: When you place an order you will have the choice to place it as a scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery within the estimated arrival time.

7.3 Estimated Time: Unfortunately, despite our, and our Partner's best efforts, things do not always go to plan and factors may prevent us from delivering your Order on time. The time for deliveries is provided by the Partners and is only an estimate. Neither we nor the Partners guarantee that Orders will be delivered within the estimated times.

7.4 Delivery on the Order Address: By selecting to have your Order delivered, you are confirming that you will be present to receive the Order at the delivery address. We will attempt delivery at the address you provide to us when you place your order and make reasonable efforts to contact you.

7.5 Change of Delivery Address: If you need to change the delivery location after you have placed your order, you must contact the Partner to communicate your requests. However, there is no guarantee that the Partner will agree to your requests, or that an additional delivery charge will be added. You have the option to cancel the order, but if food preparation has started you will be charged.

7.6 Failed Delivery: If you do not come to the door, do not provide a handover code, did not pick up the phone when contacting you using the contact information you have provided us and/or picked up the phone but then failed to provide access within a reasonable amount of time, the Partner will decide whether to leave the Order outside the delivery address if you are not present. The Partner will not be responsible for the Order (including the quality or safety of the contents of the Order when you find it) after delivering the Order. The Partner also refuses to deliver Age Restricted Products. If you have caused a failed delivery, you may also have to pay for non-refundable Products, delivery and service fees paid.

8. Collection

8.1 For an ASAP Collection: When you place an order you will have the choice to place it as an ASAP Collection, the Partner will tell you an estimated collection time for your Order after you place the order. You must arrive at the Partner Restaurant to collect your Order at or just before the Target Pick-up Time.

8.2 For a Scheduled Collection: When you place an order you will have the choice to place it as a scheduled Collection, we will tell you the time when the Item is expected to be collected. You must arrive at the Partner Restaurant to collect your Order at or just before the Scheduled Pick-up Time.

8.3 Failed Collection: Our Partner Restaurants will hold your Order for you for 30 minutes after the Target Pick-up Time or Scheduled Pick-up Time. If you fail to collect your Items within 30 minutes after the Target Pick-up Time or Scheduled Pick-up Time, the Partner Restaurant may dispose of your Items. You will still be charged for the Order if you fail to pick-up your Item from the Partner Restaurant.

9. Prices, Payment and Offers

9.1 VAT and Additional Costs: Our Website iluv2eat.co.uk is open for retail customers, and you confirm that you are using our Service for personal, non-commercial use. All prices of the Product include VAT as quoted on the Website. The Partner who offers a delivery service may charge you a delivery fee, the fee is set out by the Partner and can be found on the Website. A plastic bag fee could be charged by our Partners for confirming the regulations from the government since most of our Partners use a plastic bag(s) for handling your Order. Product Prices and delivery fees can also be changed at any time at the discretion of the Partner. We reserve the right to charge a service fee, which may be subject to change, for the provision of our Services. The cost breakdown and total price of your order will always be shown to you on the checkout page of our Website, including the prices of Products, Delivery, applicable service fees and taxes, before you complete and pay for your Order.

9.2 Incorrect Pricing: Our Website contains many items and some of the items may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant Partner is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

9.3 Payment Methods: Payment for Orders must be made by an accepted credit or debit card through the Website or in cash to the Partner at the point of delivery to, or collection by, you.

9.4 Card Payments: Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to iLuv2Eat acting as agent on behalf of the Partner only. You may be required to show the card to the Partner at the time of delivery or collection as proof of identification so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

9.5 Cash Payments: Some of our Partners would accept cash payments and you can select the Cash payment option at the checkout on the Website. The Partner can ask for a service fee on top of the Order if you later decide to pay for the Order by credit or debit card using the Partner’s card terminal.

9.6. Rejected Orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected or missed by the Partner or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between an hour and 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Partner will be responsible or liable to you for this delay by your bank or card issuer in the release of funds back into your account.

9.7 Partners sometimes make special offers available through our Website. These are visible when you look at a Partner menu. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

10. Customer Support

10.1. General: Customer support is extremely important to us. Our customer support team will therefore try to assist you where possible if you have any problems with your Order. You can contact our customer support team by clicking or selecting the "Support", "Help" or similar buttons as shown on the Website.

10.2. Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, you can contact the Partner directly to follow up on your query.

10.3. Changing or Cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you should contact the Partner using the contact details available on the Website. However, there is no guarantee that the Partner will agree to your requests as they may have already started processing your Order.

10.4. Complaints or feedback: If you are dissatisfied with the quality of any Products or services provided by a Partner, please consider providing feedback to us by emailing iluv2eat.supt@outlook.com

10.5. Compensation: The legal contract for the supply and purchase of Products is between you and the Partner that you place your Order with. We have no control over Partners and the quality of the Products or services that they provide, and iLuv2Eat has no responsibility or liability for providing any compensation to you. You should contact the Partner directly to file your request and, where appropriate, you will need to follow the Partner's complaint procedures.

10.6. Processing Refund Requests: Where we are processing refund requests, please be aware that we may ask you to provide reasonable evidence (such as photographs) demonstrating a reported issue with your Order. In addition, before processing any refund request, we may take other relevant factors into account, such as the details of your Order and its delivery, your account data and ordering history, transaction data and information received from the Partner.

10.7. Statutory Rights: The foregoing clauses in this Customer Support section do not affect your legal and statutory rights when ordering Products or services via our Website.

11 Events Outside our Control

11.1 We and our Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control. This is sometimes called a force majeure event which just means that the event is one we cannot foresee or control. In these terms, we refer to those events as an “Uncontrollable Event”.

11.2 An Uncontrollable Event includes any act, event, omission or accident beyond both our reasonable control or the reasonable control of the Domino’s Family and includes in particular the following:

• - strikes, lockouts or other industrial action;
• - civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• - fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
• - impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• - impossibility of the use of public or private telecommunications networks;
• - the acts, decrees, legislation, regulations or restrictions of any government; or
• - non-performance by suppliers or subcontractors.

11.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

12. Other Terms

12.1. Privacy Notice: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed by our Privacy Notice. You should review our Privacy Policy.

12.2. Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and your use of it.

12.3. Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12.4. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

12.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

12.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

12.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

13. Governing Law and Jurisdiction

13.1. These Website Terms shall be governed and construed by English law. You can bring legal proceedings in respect of Website Terms in the English courts. If you live in a part of the United Kingdom other than England or any other Member State of the European Union, you can bring legal proceedings in respect of these Website Terms in either the English courts or the courts of your home country.

13.2 As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Website Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.